FAQs

This service is available to KSBBL customers, with a focus on high net worth individuals, senior citizens, differently-abled persons, small businesses, those with limited access to banks, and customers who are unwell.

Except joints account,minor account,NRN account and foreign employement account all account holders are eligible for DSB banking.

·         Cash deposit and withdrawal

·         Cheque collection and delivery

·         Delivery of account statements, FD receipts, balance certificates, ATM cards

·         Account opening assistance for family members

·         In-person KYC verification and document collection

·         RTGS/fund transfer application collection

·         Other personalized banking services

You can request Door-Step Banking via the KSBBL mobile banking app under the “Door Step Banking” option in the Agency Banking section.

Yes.

Cash Withdrawal: Up to NPR 300,000 per transaction and per day, and NPR 2,000,000 per month.

Cash Deposit: Same limits as withdrawal apply.
These limits may change as per bank policies or Nepal Rastra Bank guidelines.

For withdrawals, cash is securely packed in labeled envelopes with your details. For deposits, the rider collects and verifies cash, seals it in labeled envelopes, and obtains your signature as proof.

The rider scans a QR code linked to your request and sends an OTP to your registered mobile number. You must provide the OTP to verify your identity before the transaction is completed.

Cheque books can be delivered through Door-Step Banking. However, if you already have five or more unused cheque leaves, you may not be eligible for a new cheque book request to avoid unnecessary issuance.

Yes. You can request account opening assistance for your family members, and bank staff may visit your location to complete the process.

After the service is executed, the rider will provide you a receipt and obtain your signature as confirmation. You will receive a copy of the signed acknowledgment.

The Door-Step Banking service also delivers documents such as bank statements, FD receipts, balance certificates, and ATM cards. You can also request in-person KYC verification and collection of fund transfer forms.

Currently, there are no for using Door- Step Banking service. You will be informed of any applicable fees when placing your request.

Cash is handled securely by designated riders who follow strict procedures, including labeling envelopes and customer verification via OTP to ensure safety and accountability.

All service requests are logged and tracked in real time through the bank’s mobile banking app for transparency.

For any issues, disputes or queries related to Door-Step Banking service, please contact immediately at:

Phone: 977-01-5970030

Email: dsbservice@kamanasewabank.com