Mr. Dinesh Thakali
Chief Executive Officer
Dear Valued Stakeholders,
Greetings!!
As we step into a new fiscal year, I take this opportunity to express my deepest gratitude to each and every one of you; our customers, board members, shareholders, regulators, institutional partners and our committed team for your unavering support and continued trust. Your confidence in our bank has been instrumental in shaping who we are today and where we stand.
It gives me immense pleasure to share that we have achived consistent profit and stable returns for the second consecutive year, which also marks the completion of my second year as a CEO. This consistent performance amidst a challenging economic environment is not just a financial milestone, it is a testament to our resilience, discipline and shared vision.
Strategic Pillars : PQR and Digital Transformation
Our progress has been guided by our strategic framework- the PQR approach, which continues to be at the heart of everything we do:
- Prudence: Excercising sound judgment in decision making, with a focus on risk mitigation, responsible lending and sustainable growth.
- Quality Business: Building meaningful, long-term customer relationships based on trust, transparency and value creation rather than chasing volume alone.
- Result Orientation: Promoting accountability, data-driven decisions, and a strong performance culture throughout the Bank.
In parallel, our digital transformation journey has also accelerated. Over the past year, we've introduced cutting-edge innovations aimed at improving internal efficiency and customer experience. This includes:
- Robotic Process Automation (RPA) to reduce manual tasks and streamline operations.
- AI- driven Chatbots for employee support, enabling faster, smarter and 24/7 access to HR and administrative services.
- Doorstep Banking Services with POS-enabled devices, designed to serve our premium clientele with ultimate convenience, right at their homes or offices.
These efforts reflect our commitment to become a future-ready bank, leveraging technology to serve with speed, scale and personalization.
Vision for the Year Ahead
Looking ahead, our strategy for the upcoming year will be to focus on deepening our market presence and strengthening our core business. We will:
- Ramp up our Marketing and Outreach efforts, especially around our network of over 130 branches, tapping into the potential of local MSMEs and underserved communities.
- Prioritize onboarding of Quality Business, ensuring that every relationship we build is financially sound and mutually beneficial.
- Invest further in AI and digital tools, expanding automation, predictive analytics, and smart service delivery to enhance both customer and employee experience.
- Continue evolving into a Socially Responsible Bank, by initiating steps to reduce paper and electricity consumption, introducing eco-friendly pratices in branches, and encouraging staff involvement in community welfare.
- Enhance Financial Literacy through structured outreach programs, digital content, and collaboration with schools, communities and entrepreneurs because we believe financially aware society is the foundation of a strong and inclusive banking system.
Moving Forward — Together
We understand that banking today is not only about finance, it's about trust, values and impact. As we move forward, we remain committed to creating long-term value for all our stakeholders, while shaping a banking culture that is innovative, responsible and inclusive.
Let me once again thank you for being a part of our journey. The road ahead is exciting and together, I am confident that we will continue to grow not just in size, but in substance, relevance, and purpose.
Happy Banking !!!!!
