Over the last few decades, banks
are gaining popularity in Nepal. In fact, over the past one decade, the reach
of banking has increased to the majority of the population. From ‘Dhadda’ based
banking to Mobile banking, it is still one of the most trustable as well as
transparent businesses in the country.
Bank is a place where you could
confidently go in the event you need to discuss private financial information/
matter without it getting disclosed to others, be it placing your deposits or
taking a loan. Central to the relationship between the bank and the customer is Trust. You
trust your bank to do the right thing, day in and day out. When you walk in the
bank, you trust that your banker will greet you with a smile, and when you are
not there, you trust the bank to keep your personal information safe.
Ultimately, you trust your bank to be there to help.
Almost three-quarters (74%) of financial institutions have experienced a rise in cybercrime since the pandemic began. Financial firms are more vulnerable and are 300 times more likely than other institutions to experience them, according to a Source. Trust is fragile. Gaining it takes effort. The ones who have earned it must maintain it. So, it is high time you invest more in your people, processes and systems and instill such a culture in the organization to make sure that ‘The Trust’ is never breached.
- Dimash Amatya
Regional Head, Province 02
