Social banking is a digital technology that allows customers to enjoy various banking services by interacting with the Bank directly through Viber & Facebook Messenger. The popular internet based cross-platform instant messaging available for free from Google store and App store. The data taken of our existing customer regarding various service request is OTP verified. System sends one OTP code to identify the customer after submission of request from customer side and once the OTP is verified the system captured the request information in Social Banking Module.
In Viber, Customer can join to this platform by scanning the QR Code provided by bank and In Facebook Messenger can join by searching Kamana Sewa Bikas Bank Ltd in Search pane of Facebook Messenger.
Major features that can be executed by the customer by using this platform are:
- Open of Deposit Account: (Saving, Fixed)
- Updating KYC Fully or Partially
- Apply for Loans
- Debit Card Related activities (Renew, Block, Replacement)
- Fixed Deposit Related Activities (New, Renew)
- Verification of Eligibility of Loans
- Request Various Services without physical Presence (Cheque Book, Statement Hard Copy, Balance Certificate Hard Copy, ATM)
- Request for Support services
- Explore Bank's Product & Services
- Locate Bank's Branches & ATM
Subscribe Kamana Sewa Viber Banking by scanning QR code below
Note: Link for Viber is for mobile app only
For Messenger Banking Scan the following Code or use FB Messenger Link: https://bit.ly/3vQwYqu