Features and Eligibility

Features

Convenience of contactless payments.
KSBBL UPI debit Card can be used in any of the ATMs and POS machines displaying SCT Logo throughout Nepal and India.
Can be used in ATMs for Cash withdrawal, Balance Enquiry and Mini-Statement of Accounts
Can be used in POS terminals for purchase of goods & services from various merchants like departmental stores, hospitals, retail shops and so on.
Association with the international brand “Union Pay”.
EMV compliant Chip-based card for secured transaction.
4-years Validity.

Eligibility to avail KSBBL UPI Debit Card

KSBBL UPI debit Card shall be available to the individual customer who has maintained local currency account with the Bank. The accounts can be as follows:

Saving Accounts
Current Accounts
Joint Accounts in which operation mode is "Any One Signature" upon request signed by all the account holders.
Accounts of Sole Proprietorship Firm in the name of proprietor upon request.

Products and Fees

UPI Debit Card

S.N.	Product / Service	Fee/ Charges
1	Issuance of Card	Free for 1st Year
		Issuance fee NPR 750/-
		(One Time payment in 2nd Year)
		OR
		Customers can pay in 3 installments
		(NPR 250/- per year starting from 2nd year)
		Validity of card shall be 4 years
2	Re-issuance of (Lost Card/Damaged/Replacement)	NPR 250/-
3	Card Block Fee	NPR 100/-
4	Card Unblock Fee	Nil
5	Pin Re-generation	NPR 100/-
6	Uncollected Cards and Pins (if not collected within 6 months)	NPR 250/-
7	Cards not returned at the time of account closure (if validity of card remaining)	NPR 100/-
8	Wrong Claim Charge	NPR 250/- per claim
9	Card link to Overdraft Card Account	NPR 750 /-
10	Card Link to another account of same customer other than initially issued Card	NPR 100/-
11	Cash withdrawal from KSBBL ATM	Nil
12	Balance Enquiry from KSBBL ATM	Nil
13	Cash withdrawal from other than KSBBL ATM	For the Period of One Month For the first two withdrawals: Free From the third withdrawal: NPR 20/- per transaction
14	Balance Enquiry from other than KSBBL ATM	NPR 20/- for all ATM terminals within Nepal
15	Cash withdrawal within VISA ATMs in India	NPR 300/-
	Cash withdrawal within SCT-UPI ATMs in India	NPR 325/-
16	Balance Enquiry within VISA ATMs in India	NPR 50/-
17	E-Commerce Registration	NPR 100/-
18	E-Commerce Renewal Fee	NPR 100/-

FAQ

Where Can I Place The Application For Debit Card?

Eligible applicants maintaining account with Kamana Sewa Bika Bank can visit the concerned with Kamana Sewa Bika Bank branch.

Can I Use My Debit Card To Pay Online?

Not at present.

What Is The Validity Of Card?

The validity of chip based debit card is 5 years.

What Are The Procedures For Card Reported Lost/Stolen/Any Other Issues?

You may either call our 24/7 Helpdesk at Card Center or call in # Toll Free No: 16600-11-3000 or +977-01-5970030. You may also visit our nearest branch

Can A Replacement Card Be Issued In Lieu Of Lost/Damaged Card?

Yes. Charges are applicable

Is The Card Transferable?

The card is strictly nontransferable and can be used only by the card holder.

Why are card transactions declined sometimes?

The card transactions get declined sometimes due to the following reasons:

ATM/POS machine not able to read the chip data of the card.

Multiple Wrong PIN attempt made by the cardholder

Cardholder Account in dormant, blocked status, insufficient funds.

Other various technical issues

Physical problem in the ATM and POS machines

Where to contact if my Kamana Sewa Biaks Bank VISA credit card is not working?

Email: customercare@kamanasewabank.com

Support Number: 16600-11-3000 or +977-01-5970030

Why Kamana Sewa Bikas Bank Visa Debit Card?

• Easy Payment

• Convenient

• Moving together with technology

Can I close the card on my wish?

Card can be closed anytime as per the wish of the customer.

Where can the cards be used?

Both Kamana Sewa Bikas Bank Visa Debit Card and Kamana Sewa Bikas Bank Insta Card can be used in Nepal & India at ATM Terminals, POS Machines or ECOM payment at websites verified by Visa.

Transaction Limits

ATM Card & POS Limit	Within Nepal	In India
Per Transaction Limit - ATM	NPR 25,000.00	INR 10,000.00
Daily Transaction Limit - ATM	NPR 100,000.00	INR 10,000.00
Monthly Transaction Limit - ATM	NPR 400,000.00	INR 100,000.00
Daily Transaction Count Limit - ATM	10	10
Per Transaction Limit - POS	NPR 100,000.00	INR 100,000.00
Daily Transaction Limit - POS	NPR 300,000.00	INR 100,000.00
Monthly Transaction Limit - POS	NPR 600,000.00	INR 100,000.00
Daily Transaction Count Limit - POS	10	10

Security Awareness

Do’s

Please insert your Chip Card on Card Reader and leave the card until and less your transaction is completed.
Please read the instructions displayed in the ATM Screen carefully.
Please collect cash and card after it is instructed.
Always verify the cash before leaving the ATM booth.
Do keep the transaction receipt’s with you and verify them with your account statement regularly.
Please change your PIN number on regular basis.
Do not give your card to any other person for any purpose.Do not accept help from any person when using your card in the ATM. If you need any help, please call us at the numbers given below.

Don’ts

Don't give your password or PIN Code to anyone.
Do not perform transactions in presence of others.
Do not leave ATM booth before your transaction is complete.
Please do not try to remove the card forcefully from the ATM. This may damage the chip on the Card as well as Card Reader.
Do not share your PIN number with others.

Digital Banking Services